about the company.
This is one of the world's well-known foreign multinational companies, has born and blended for a long history. They are known for its high-quality product and warm hospitality. It has grown into one of the largest chains in the world. They prides itself on its commitment to ethically sourcing their product ingredients and providing da welcoming environment for customers to enjoy their beverages. Currently, they are looking for a retail operation director to look after their chains and franchaises.
about the team.
HIgh-performanced and high-efficient team, has reached and double the target last year. Report to the CEO Greater China, will lead a team, and work with leadership team.
about the job.
... - Strategic leadership: Develop and implement comprehensive operational strategies to drive sales growth, profitability improvement, and store expansion.
- P&L management: Regularly monitor and analyze store performance metrics. Implement necessary actions to improve outcomes based on data-driven insights.
- Store expansion: Work closely with the Property team to identify profitable new store locations. Oversee the setup and opening of new stores, ensuring they meet company’s standards and KPIs.
- Market Understanding: Maintain a deep understanding of the retail landscape, customer trends, and competitive activities within the country. Adapt operational strategies to stay ahead in the market.
- Stakeholder management: Effectively communicate and collaborate with internal departments, external vendors and business partners to deliver results.
- Compliance and best practice: Ensure all store operations adhere to legal requirements, company policies, company standard and best practices in retail management, which deliver strong customer satisfaction.
- Team management: Lead, coach, and mentor the operation team to foster a high-performance culture. Ensure the team meets or exceeds operational KPIs and objectives.
skills and experience required.
- Bachelor’s degree (or above) in Business, Retail Management, or a related field.
- Minimum 15 years of professional experience in retail operations, with at least 5 years in a leadership role managing multi-store operations.
- Proven ability to drive sales, manage budget, and achieve financial objectives.
- Excellent leadership skills with the ability to motivate and lead a diverse operation team.
- Strong analytical skills with experience in performance metrics and KPI management.
- Knowledge of the local retail market, consumer behavior, and trends.
- Exceptional communication and interpersonal skills, with the ability to engage with partners, stakeholders, and teams at all levels.
- High level of integrity, energy, and enthusiasm.
