senior procedure manager.

about the company.
Internet

about the team.
Operation

about the job.

• Establish and lead the team to ensure the constant increase of productivity and quality in the service/support related area.
• Optimize the standard and tools for process, continuously develop and localize it in global terms, including existing and new items/features, basing on data analysis and process implementation monitoring;
• Develop and align cross-functional or regional requirements. Supervise the feedback from the stakeholders to help response related questions and improve common process problems;
• Provide suggestions to improve key indicators from the perspective of processes and internal controls. Foster a great culture that innovates, work together as a team, partner with other trip.com teams and roles and celebrates unified success
• Proven experience in strategic planning, goal setting, and performance management at the business unit or organizational level. Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.

skills and experience required.

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels. Demonstrated leadership abilities and the capacity to drive change and influence others.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively. Proficiency to achieve OKR referring to the organization needs.
• Results driven abilities across daily work with high efficiency.
• Visionary and customer-oriented, translating trends and strategies into concepts that can be implemented and are feasible from a business, technology and financial perspective
• Strong management and communication skills incl. the ability to consider and articulate different approaches
• Have a strong logical thinking ability, and the ability to summarize, problems solving, data analysis, etc.;
• Proficiency in both verbal and written English, English can be used as working language;
• Bachelor degree or above
• PMP certification or lean 6 sigma certification is preferred ...