Tabulate service operation report, objectively & truthfully present operation results.
Revise Customer Support Center desired objectives, establish corresponding data indices and models to monitor thereof.
Maintain and analysis key data indices provide suggestions and proposals on Customer Support Center operation and project development.
Make continuous efforts on operations of the department, find problems, or provide prediction and early warning based on deep statistical analyses.
Provide support on design and creation of reports of various types;
Propose better solutions on each team’s effective analysis and reports.
Give leads on automation project in order to lessen workload of reports and data consolidation.
Develop new tools when necessary.
技能和经验要求
任职资格
Full-Time Bachelor degree or above
Good written and spoken English, fluent communication in English, overseas life background is prior
Must be curious, proactive, practical and solution-oriented with “Get it done!” attitude
Must be data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels
Able and willing to share your opinion and propose ideas to improve operations based on data and have an impact on the customer experience
Attentive to detail and committed to data integrity
Experience with dashboard / visualization software
Experience on major capital projects for either an owner or contractor ideally in a project management or project control role
Modeling capability using Excel; experience managing large datasets with databases
Experience in service delivery, project management and change management
Ability to operate well within an international team environment
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关于公司。 [ Famous O2O Company ]
关于团队。 [ Data team, report to Data Team Leader ]
关于职位
职位描述
Tabulate service operation report, objectively & truthfully present operation results.
Revise Customer Support Center desired objectives, establish corresponding data indices and models to monitor thereof.
Maintain and analysis key data indices provide suggestions and proposals on Customer Support Center operation and project development.
Make continuous efforts on operations of the department, find problems, or provide prediction and early warning based on deep statistical analyses.
Provide support on design and creation of reports of various types;
Propose better solutions on each team’s effective analysis and reports.
Give leads on automation project in order to lessen workload of reports and data consolidation.
Develop new tools when necessary.
...
技能和经验要求
任职资格
Full-Time Bachelor degree or above
Good written and spoken English, fluent communication in English, overseas life background is prior
Must be curious, proactive, practical and solution-oriented with “Get it done!” attitude
Must be data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels
Able and willing to share your opinion and propose ideas to improve operations based on data and have an impact on the customer experience
Attentive to detail and committed to data integrity
Experience with dashboard / visualization software
Experience on major capital projects for either an owner or contractor ideally in a project management or project control role
Modeling capability using Excel; experience managing large datasets with databases
Experience in service delivery, project management and change management
Ability to operate well within an international team environment
关于公司。[Famous O2O Company]关于团队。[Data team]关于职位[Business Analyst]技能和经验要求职位描述Lead the development of intelligent customer service data visualization, identify business risk and provide business insights.Work with stakeholders to understand their business needs and identify opportunities for analysis insight to inform their decision-makingUnderstand and report to your team and senior management on business performanceEnsure delivery of regular reports on time
关于公司。[Famous O2O Company]关于团队。[Data team]关于职位[Business Analyst]技能和经验要求职位描述Lead the development of intelligent customer service data visualization, identify business risk and provide business insights.Work with stakeholders to understand their business needs and identify opportunities for analysis insight to inform their decision-makingUnderstand and report to your team and senior management on business performanceEnsure delivery of regular reports on time
about the company.Internetabout the team.Serviceabout the job.Resolve escalated customer concerns and complaints by creating positive experiences;Utilize strong communication skills to connect with customers, organizations, or authorities and negotiate when necessaryConsistently follow-up with customers until their concerns are fully resolved;Deep dive cases involving product or service defect and identify potential brand riskskills and experience required
about the company.Internetabout the team.Serviceabout the job.Resolve escalated customer concerns and complaints by creating positive experiences;Utilize strong communication skills to connect with customers, organizations, or authorities and negotiate when necessaryConsistently follow-up with customers until their concerns are fully resolved;Deep dive cases involving product or service defect and identify potential brand riskskills and experience required
about the company.Internetabout the team.Serviceabout the job.Resolve escalated customer concerns and complaints by creating positive experiences;Utilize strong communication skills to connect with customers, organizations, or authorities and negotiate when necessary;Consistently follow-up with customers until their concerns are fully resolved;Assist with any ad hoc projects and tasks from the Executive & Escalation Manager.skills and experience required.F
about the company.Internetabout the team.Serviceabout the job.Resolve escalated customer concerns and complaints by creating positive experiences;Utilize strong communication skills to connect with customers, organizations, or authorities and negotiate when necessary;Consistently follow-up with customers until their concerns are fully resolved;Assist with any ad hoc projects and tasks from the Executive & Escalation Manager.skills and experience required.F
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