qa.

• Responsible for the establishment, maintenance, and improvement of the department's quality management system, as well as for the enhancement of customer experience.
• Responsible for formulating quality standards according to business with improvement plans.
• Communicate with relevant stakeholders on issues identified in quality management, such as service, product, and procedure, and provide insights and suggestions to drive quality improvement.
• Participate in quality-related projects, including planning, progress tracking, and result reporting.
• Assist in monitoring and improving AI service quality from dimensions such as accuracy and reliability to ensure that AI services meet business expectations.
• Reasonably arrange subordinate staff, and be responsible for daily operation, and personnel management.
• Undertake unscheduled business trips to support QA work of other premises and overseas teams.
• Complete other works assigned by the line manager.

skills and experience required.

• Full-time bachelor's degree or above.
• 3-5 years' experience in operation management or project management, those who have tourism industry background are preferred.
• Proficiency in both verbal and written English. 
• Excellent data mining and analysis ability.
• Strong logical thinking ability and communication skills, can communicate, and negotiate with both internal and external departments.
• Have a good team spirit and be able to withstand high-intensity work pressure.