Support to achieve service level and efficiency targets from Work Force Management perspective
Real-time monitoring of service level and providing suggestions to service team
Work closely with team leaders to constantly monitor staff movements in line upon forecast plan
Implement improvement measures to ensure SLAs are well met
Develop and maintain a comprehensive forecasting and scheduling model by using Workforce Management tools to forecast call volume, create staffing requirements, and generate work schedules for contact centers.
Coordinate and facilitate collaboration with other department teams to capture forecast and staffing impact activities
skills and experience required.
Full-Time Bachelor degree or above
Fluent in both English and Mandarin
Good communication skills to build up effective collaboration
Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation
Ability to work under pressure
Proactive and self-motivated
Night shift is required
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about the company. 互联网
about the team. 运营
about the job.
Support to achieve service level and efficiency targets from Work Force Management perspective
Real-time monitoring of service level and providing suggestions to service team
Work closely with team leaders to constantly monitor staff movements in line upon forecast plan
Implement improvement measures to ensure SLAs are well met
Develop and maintain a comprehensive forecasting and scheduling model by using Workforce Management tools to forecast call volume, create staffing requirements, and generate work schedules for contact centers.
Coordinate and facilitate collaboration with other department teams to capture forecast and staffing impact activities
skills and experience required.
Full-Time Bachelor degree or above
Fluent in both English and Mandarin
Good communication skills to build up effective collaboration
Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation
about the company.Internetabout the team.Serviceabout the job.Resolve escalated customer concerns and complaints by creating positive experiences;Utilize strong communication skills to connect with customers, organizations, or authorities and negotiate when necessary;Consistently follow-up with customers until their concerns are fully resolved;Assist with any ad hoc projects and tasks from the Executive & Escalation Manager.skills and experience required.F
about the company.Internetabout the team.Serviceabout the job.Resolve escalated customer concerns and complaints by creating positive experiences;Utilize strong communication skills to connect with customers, organizations, or authorities and negotiate when necessary;Consistently follow-up with customers until their concerns are fully resolved;Assist with any ad hoc projects and tasks from the Executive & Escalation Manager.skills and experience required.F
关于职位1.Design Thinking Facilitation:Lead and facilitate design thinking workshops with cross-functional teams.Guide teams through the design thinking process to uncover pain points, identify opportunities,and foster ideation.2.Idea Concept Design:Lead workshops focused on value proposition development and business model generation.Refine initial ideas into comprehensive business models.Employ various techniques to visualize and effectively communicate ideas
关于职位1.Design Thinking Facilitation:Lead and facilitate design thinking workshops with cross-functional teams.Guide teams through the design thinking process to uncover pain points, identify opportunities,and foster ideation.2.Idea Concept Design:Lead workshops focused on value proposition development and business model generation.Refine initial ideas into comprehensive business models.Employ various techniques to visualize and effectively communicate ideas
about the company.Well-Known FMCG Group in Fashion & Lifestyle Industry.about the job.1. In charge of business improvements and give solutions to key business issues of product development area,2. Working closely with designers and 3rd party partners like global PLM solution providers, and apparel factories to make business solutions.3. Lead system vendors to fulfill the business requirements with high quality IT systems.4. Periodically knowledge sharing w
about the company.Well-Known FMCG Group in Fashion & Lifestyle Industry.about the job.1. In charge of business improvements and give solutions to key business issues of product development area,2. Working closely with designers and 3rd party partners like global PLM solution providers, and apparel factories to make business solutions.3. Lead system vendors to fulfill the business requirements with high quality IT systems.4. Periodically knowledge sharing w
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