83 Permanent Information technology jobs found in Shanghai, Shanghai

about the company.某头部互联网公司about the team.服务体验中心about the job.1.负责运营和员工管理、人员保留，跟进服务过程中发现的问题，并主动沟通协调，提升客服工作效率，保证客商体验2.负责客服人员的业务辅导，及时发现业务的待优化点，且积极主动优化业务流程3.负责团队员工日常指标达成、绩效面谈及离职管控4.协助上级进行本团队、跨部门工作开展，推动完成协同性工作任务skills and experience required.1.本科以上学历，3年以上相关服务管理从业经历2.熟练运用各种激励措施，优秀的客服技巧，卓越的团队领导能力，具有专业的沟通和谈判技巧3.具有较好的客户服务意识，具备优秀的突发事件、投诉处理能力，工作耐心细致4.具有良好的团队合作精神，优秀的团队建设和管理能力5.熟练操作常用办公软件，具有较强的正向感染力，抗压力

about the company.Internetabout the team.User Experienceabout the job.User experience Management - 70%1. Track and address Trip.com User’s Service need through guidance and assistance, aiming to enhance customer service experience.2. Lead a UXA team & responsible for user research and user surveys/testing of OTA service, collecting and analyzing user feedback and data, and proposing optimization and improvement solutions.3. Experience and analyze the servi

about the company.Internetabout the team.WFMabout the job.To ensure capacity alignment is based on expected volume, identify and take necessary actions for short- and long-term deficits to meet service levels.Volume forecast for the next 3, 6, 12 months and Staffing & scheduling based on the forecasted volumeReal-time monitoring of staffing status and provide feedback to operation team if required.To analyze global site performances and determine optimal p

关于职位1.Collaborate with stakeholders to understand business needs related to IT systems for medical device quality and regulatory. Conduct in-depth analysis of existing IT systems, processes, and data to identify gaps, inefficiencies, and areas for improvement.2.Develop and implement solutions to enhance the efficiency, accuracy, and compliance of medical device companies in areas such as recalls, labeling, and complaints.3.Work closely with IT developers,

Responsibilities:Manage the development of embedded software projects (Linux, RTOS, Android Framework, etc.), effectively controlling project requirements, planning, schedule, quality, and personnel.Develop project iteration plans based on software release planning, identify and manage project risks, monitor development processes, and ensure project quality.Lead the project team to implement iteration plans, organize and coordinate related development and

关于职位1. Work with stakeholders to understand the business needs of IT systems related to medical device quality and regulation. Perform in-depth analysis of existing IT systems, processes and data to identify gaps, inefficiencies and areas for improvement.2. Work closely with IT developers, suppliers and other stakeholders to design and implement system enhancements, upgrades and integrations.3. Support training and change management activities to ensure th

关于职位1.负责管理集团海外分公司的现场IT服务支持，通过对当地IT绩效和行为进行管理，确保SOP有效实施，并对管理区域各类IT服务SLA和用户满意度负责。2.从全球化视角出发，与海外分公司本地管理团队和支持团队紧密协作，为海外员工提供高质量、适用于本地的IT服务。3.负责这些区域IT服务相关技术文档编写和审核，保障文档的有效性、完整性和易读性。4.协助信安团队，保障这些地区IT设备和IT系统的信息安全合规。5.通过标准化、数据驱动和调研访谈等方式，持续改进服务流程和服务工具。技能和经验要求1.本科及以上学历，计算机或电子类相关专业，需要有3年以上带海外IT团队的管理经验， 至少有7年以上的在IT服务的工工作经验；2.具备客户端Windows、Mac OS操作系统、IT应用系统（M365、DNS、邮件、打印、文件、VPN、视频会议、语音等）、客户端网络和办公室搬迁扩容等用户IT支持经验，或网络及IT应用系统架构设计、部署实施、运维排障等经验，以及良好的信息安全意识。3.具备较强的数据分析能力并熟练使用工具，

The Role:The software and digital business organization is looking for a highly strategic, creative, and driven individual to serve as Director, China Digital Experience and Design for our organization. The team designs customer journeys and creates digital experiences across multiple brands and platforms, touching millions of lives across vehicle, web, mobile, voice, and wearable interfaces.As Director, China Digital Experience and Design you would lead a

关于职位1. Have a deep understanding of the Windows operating system, be proficient in operating system installation and related configurations, and be able to quickly troubleshoot user computer problems and provide on-site or remote support.2. Understand the working principle of the computer domain and be able to use and operate it correctly.3. Able to independently and quickly solve software and hardware problems on desktops, notebooks, all-in-one printers,

about the company.Internetabout the team.AIabout the job.1.Responsible for the establishment, maintenance, and improvement of the department's quality management system, as well as for the enhancement of customer experience.2.Responsible for formulating quality standards according to business with improvement plans.3.Communicate with relevant stakeholders on issues identified in quality management, such as service, product, and procedure, and provide insig

关于职位• Lead the workstream responsible for the design and deployment of all  plant maintenance systems globally including ERP transition from SAP ECC to SAP S/4• This workstream includes working with internal and external customers to capture business requirements and apply these requirements to systems design and implementation.• Partnership with external contractors responsible for systems project management, implementation, and integration• Provide tacti

about the company.Global Leading OTA Companyabout the team.Travel BUabout the job.带领产品团队推广 线上国际租车产品。与业务团队和研发团队合作，确保将业务需求纳入产品设计和实施中。与世界各地的外部合作伙伴和供应商合作，在租车产品上进行创新。Lead the product team to promote online international car-rental products.Work together with the business team and the engineering team to ensure the business requirements are incorporated in product design and implementation.Collaborate with the external partners and suppliers around the world for

about the company.Global Leading Data Companyabout the team.Consulting BUabout the job.带领团队为客户提供不同细分领域渠道数字化解决方案、数据分析报告、咨询项目，实现组织战略目标； 协同外部资源，搭建协同模型，更好的实现组织目标 与营销、产品运营团队协同，更好的帮助客户识别产品不同生命周期的策略目标如何通过数字化解决方案有效落地，降本增效，识别新机会，降低风险； 构建公司渠道管理数字化咨询服务体系，完善数字化解决方案体系、数据报表管理体系，搭建咨询服务体系和质量标准与管控机制。 skills and experience required.具备医药行业资深的业务管理能力（多渠道管理，市场和营销管理），熟悉典型企业药品品牌不同发展阶段在战略规划、策略落地上的痛点和需求，以及从策略，管理体系，数字化上如何解决这些问题。 有咨询背景或者较强的体系化、结构化思维，良好的沟通表达能力 有良好的药厂业务高层管理的资源及人脉 具备计划管

about the company.互联网about the team.运营about the job.1、负责业务部门运营策略制定，包括结合业务线现状和挖掘用户需求分析，竞争对手分析，市场大环境分析等，综合输出携程用车平台可持续获得竞争优势的策略；2、根据负责区域经营方向及目标，制定用车业务的年度工作计划与业务策略，建立年/季度工作Plan；3、输出并制定各城市各渠道的增长策略和供给策略，实现区域业务目标；4、通过用户与供给两端运营数据分析，流程复盘等方式洞见问题，协同个部门推进优化方案并落地；5、具备良好的行业洞察能力和执行力，有一定的项目经验，能够独立统筹项目；6，具备一定的人员管理能力；skills and experience required.1. 8年或以上运营或数据分析经验，有策略运营经验，曾做过互联网平台业务的优先。2. 逻辑清晰，对数据敏感，具备深度思考能力，有成熟的方法论指导策略进行迭代；3. 以目标为导向，具备在约束条件下通过策略达成业务目标的能力，有成功通过策略对业务产生价值案例的

关于公司。[ Famous Professional Service Company ]关于团队。[ With a team of 20 people, report to CDO ]关于职位Position Summary:The person in this role is accountable for delivering data science-driven strategic and tactical support in China. As a strategic partner to Commercial and other function teams, this person will develop and implement models and data-science derived insights that directly influence and transform most critical questions across the business. This w

关于职位1.Drive the development of personalized solution proposals for clients; specific needs by actively collaborating with both customers and engineering teams. Cultivating enduring relationships based on trust, while leveraging expertise in software architecture and forward-thinking technology to align with industry trends and software vision.2.Provides technical software architecture and design guidelines, works closely with peers on design strategies and

about the company.Internet about the team.User Researchabout the job.Drive user research efforts on partnership with production & designLeadership on high complexity, ambiguous problem spaces to help direct the experience of our new Product, systems, and features.Contribute on strategy and operationsConstruct and perform labs, studies, and surveys - sometimes with novel or complex methodologies - designed to answer business, design, development, and usabil

关于公司。[ 知名互联网公司 ]关于团队。[ 数据团队，汇报给数据组组长 ]关于职位职位描述与利益相关者合作，了解他们的业务需求，并确定分析洞察的机会，为他们的决策提供信息；了解并向您的团队和高级管理层报告业务绩效；确保按时、无差错地交付定期报告；负责数据可视化；鼓励并培训部门成员以最佳实践使用公司数据、分析技术和解释。技能和经验要求任职资格计算机科学、工程学、数学、统计学、数据科学学士学位或相关学位课程，成绩优异；具有 3 年以上工作经验，或具有3年以上数据可视化领域工作经验的同等硕士学位；英语口语良好，英语沟通流利，有海外生活背景者优先；熟练掌握SQL/Mysql/BQ；拥有使用 Tableau 等仪表板/可视化软件的经验；必须具有好奇心、积极主动、务实和以解决方案为导向，并具有“完成它！”的态度；必须精通数据并喜欢处理数字：喜欢在国际化和多元文化的公司工作，分析数百万旅行者的数十亿行为；能够并且愿意分享您的意见并提出想法，以基于数据改进运营并对客户体验产生影响；注重细节并致力于数据完整性。有OTA行业

about the company.A leading international retail brand in the apparel industry.about the team.Global team.about the job.This position is for an in-house development engineer who will be responsible for everything from basic system design to actual construction, testing, service launch, and operation.skills and experience required.A love of IT technology, a sincere approach to problems, a positive attitude, a strong sense of responsibility, and a flexible w

about the company.Internetabout the team.AIabout the job.1. Auto-Service Efficiency and Quality Management:Lead and manage overall auto-service efficiency and quality of auto-service delivery with astrong focus on Instant Message (IM), Call, and Email channels.Drive improvements in auto-service coverage and First Contact Resolve (FCR) rate to ensure prompt and effective resolution of customer inquiries and issues.2. Customer Effort and Satisfaction Improve

about the company.互联网about the team.智能客服 about the job.1.数据管理与分析：收集、整理和分析智能客服系统产生的大量数据，包括客户提问、回答、满意度等。利用数据分析工具和技术，挖掘有价值的信息，为优化客服策略提供依据。2.优化客服流程：分析现有客服流程，找出存在的问题和瓶颈，提出改进方案。与相关部门合作，推动客服流程的优化和自动化，提高服务效率。3.智能客服策略制定：根据客户需求和行为，制定智能客服的回答策略和话术。确保智能客服的回答准确、及时、友好，提高客户满意度。4.培训与支持：对客服团队进行智能客服系统的培训，提高他们的使用技能和效率。为客服团队提供技术支持，解决系统使用过程中遇到的问题。5.质量监控与评估：建立质量监控机制，对智能客服的回答质量进行评估和监控。根据评估结果，及时调整智能客服策略和回答话术，不断提高服务质量。6.与其他部门协作：与市场、销售、技术等部门密切合作，了解他们的需求和问题，提供相应的客服支持。协调各部门之间的工作，确保客户服

关于职位1.Understanding business requirements and translating those to deliverable customizations.2.Develop high level technical specifications in precedent of deliverable.3.Develop solutions for Microsoft Dynamics 365 F&O4.Design, build, and maintain efficient, reusable, and reliable code5.Execute against a backlog of User Stories and tasks on Azure Dev Ops.6.Review existing and new X++ code based on performance aspects and best practices7.Actively participat

about the company.互联网金融about the team.投放运营about the job.1.负责新产品的用户链路和投放相关策略，能够推进各类策略制定、落地和改进，以LTV跑通为目标。2.对内与产品、风险、营销等团队紧密合作，推动产品线各个优化点快速落地，对外保持敏锐的市场洞察力，不断优化投放效果。3.能够从业务的角度思考问题，理解借贷产品的特性和借贷用户的需求，不断优化产品策略，带来业务增长。4.建立和完善日常运营所需的数据体系，并对重要数据指标建立有效的监控，确保业务平稳运营。skills and experience required.1.6年以上分析相关经验，全日制本科及以上学历，数学、统计学等相关专业优先。2.具备信息流投放独立操盘经验，能够独立负责一款产品的投放策略和运营，有较强的数据及业务导向sense，有互金行业经验者优先。3.熟练使用SQL，Excel，Powerpoint，具备较高的数据逻辑和数据敏感性，有数据建模经验，Python或者R是加分项。4、具备良好沟通能

关于职位1.Work closely with business units to understand their needs, gather, analyze, and document business processes and system requirements. Through communication with the business team, gain an in-depth understanding of business rules, policies,and processes to ensure IT systems meet department requirements.2.Participate in solution development and assist business units in making technical decisions. Collaborate with developers, architects, and other stake

关于公司.一家专注于智慧能源平台，智慧工业平台和智慧工厂领域的科技公司 关于职位.1.技术战略制定与执行:  领导制定和实施公司技术战略，确保技术发展与公司业务目标相一致，并引领公司技术团队持续创新。2.技术架构设计与优化:  负责公司整体技术架构设计，并根据业务需求进行不断优化和调整，确保系统架构的稳定性、安全性、扩展性和可维护性。3.技术团队管理与培养:  负责组建、管理和培养一支高素质的IT技术团队，制定技术团队的绩效目标，并提供必要的培训和指导。4.技术研发管理: 领导和管理公司技术研发项目，制定项目计划，控制项目进度和预算，确保项目按时保质完成。5.新技术研究与应用:  积极跟踪和研究行业内最新的技术趋势，并探索新技术在公司业务中的应用，保持公司技术优势。6.技术合作与外部关系维护:  负责与外部技术合作伙伴进行沟通和合作，建立良好的合作关系，共同推动技术发展。7.信息安全保障:  负责制定并执行信息安全策略，确保公司信息安全，并对相关安全事件进行及时处理。技能和任职要求.1.计算机科学、软件工程

关于职位1.Understanding business requirements and translating those to deliverable customizations.2.Support solutions for Dynamics 365 F&O3.M365 Daily support技能和经验要求1.Bachelor of computer related degree2.Minimum of 3 years of D365 F&O experience3.Knowledge about the M365 daily support4.Microsoft Dynamics 365 Finance and Operations5.IT operation working experience6.Self-motivated and ability to complete tasks in a timely manner; ability to work alone or within

about the company.集团于1999年创立，2003年在纳斯达克上市，2021年在香港交易所正式挂牌。集团品牌已构建先进成熟的交易平台，包括移动客户端、网页，以及24小时全球客户服务支持。通过丰富的产品及创新的营销策略，合作伙伴及供货商得以接触快速增长的全球用户。about the job.1. 负责各业务线反爬能力建设，包括端防、人机等防护能力2. 负责各业务线爬虫攻击行为发现，并制定策略对抗爬虫抓取3. 负责爬虫的对抗工作，包括基础基线防御策略部署、爬虫case的解决skills and experience required.1. 本科3以上工作经验，具备风控、反爬实际相关工作经验。2. 具备较强技术能力，熟悉反爬工作方法包括不限于产品改造，策略运营，爬虫止损。能够完成爬虫对抗策略运营。3. 熟悉Python、Java编程，能够独立完成工作需要脚本开发。4. 具备良好的沟通能力和项目推进能力，能主动协调多部门成员，建设和跟进项目效果观测指标，确保方案高效落地。加分项：1. 有大型互联网公

about the company.集团于1999年创立，2003年在纳斯达克上市，2021年在香港交易所正式挂牌。集团品牌已构建先进成熟的交易平台，包括移动客户端、网页，以及24小时全球客户服务支持。通过丰富的产品及创新的营销策略，合作伙伴及供货商得以接触快速增长的全球用户。about the job.1. 负责反爬系统功能设计、实现、落地运营及功能迭代；2. 负责对接内、部需求完成产品设计规划，调研业内反爬能力；3. 不断提升与迭代反爬相关产品，持续提效运营并向业务输出反爬价值。skills and experience required.1. 计算机或相关专业，本科以上学历，具备3年以上工作经验；2. 熟悉安全产品的基本工作原理，具备信息安全/风控类产品设计经验，能够主导安全产品的全流程设计；3. 具有较强的沟通表达能力，能够完成内、外团队协调沟通工作；4. 能够熟练掌握SQL，独立完成数据分析工作。

about the company.Well-Known FMCG Group in Fashion & Lifestyle Industry.about the job.1. In charge of business improvements and give solutions to key business issues of product development area,2. Working closely with designers and 3rd party partners like global PLM solution providers, and apparel factories to make business solutions.3. Lead system vendors to fulfill the business requirements with high quality IT systems.4. Periodically knowledge sharing w

about the company.集团于1999年创立，2003年在纳斯达克上市，2021年在香港交易所正式挂牌。集团品牌已构建先进成熟的交易平台，包括移动客户端、网页，以及24小时全球客户服务支持。通过丰富的产品及创新的营销策略，合作伙伴及供货商得以接触快速增长的全球用户。about the job.制定数据安全培训计划，对集团及各事业部数据安全制度、流程、操作规范及业务场景进行培训授课；建立数据安全题库，编写培训课件，确保数据安全培训效果；定期与不定期对数据安全制度执行情况进行审计检查，出具审计报告，督促问题整改；协助部门团队开展数据安全和隐私保护相关咨询顾问工作；参与项目数据安全体系建设与实施；帮助团队解决业务数据安全难题，为业务开展提供数据安全咨询与保障。skills and experience required.大学本科及以上学历10年以上数据安全/数据隐私保护相关工作经验具有深厚的数据安全基础知识，熟悉数据安全操作技巧，熟悉数据跨境传输经验有数据安全案例介绍；有过授课经验对数据隐私保护有深入