JOB DETAILS
1. Provide training and coaching for new hires, including business knowledge and procedure, call/email/chat handling process, platform features, soft skills training and organization culture.
2. Provide refresh and upskill training for tenure advisor, including business and procedure update, soft skills and communication skills training.
...
central training supervisor.
- 上海, Shanghai
- 9 天前发布
- 于 2025.07.06 截止
职位概述
职位概述
3. Manage and track training quality and effectiveness.
4. Follow training related SOPs, hand in training and coaching documentations in time to manage and report training progress.
5. Training courses development such as new product/new system, soft skills training materials Communicate/discover training needs, develop the training schedule.
6. Class management and keep close cooperation with service teams to continuously output qualified employees in line with the job requirements for the team.
7. Conduct training satisfaction surveys, get feedback from the trainees and analyze improvements and opportunities.
8. Ability to work as part of a team or individually, with initiative.
9. Complete other tasks and other training projects assigned by training supervisor.
显示更多4. Follow training related SOPs, hand in training and coaching documentations in time to manage and report training progress.
5. Training courses development such as new product/new system, soft skills training materials Communicate/discover training needs, develop the training schedule.
6. Class management and keep close cooperation with service teams to continuously output qualified employees in line with the job requirements for the team.
7. Conduct training satisfaction surveys, get feedback from the trainees and analyze improvements and opportunities.
8. Ability to work as part of a team or individually, with initiative.
9. Complete other tasks and other training projects assigned by training supervisor.
WORK EXPERIENCE
1. Full-Time Bachelor’s Degree or above
2. Proficiency in both verbal and written English (or Cantonese/Japanese/Korean/any other IBU service language as required)
3. Working experience in training or related functions
4. Proficiency in presentation skill and good communication skill.
5. Office software, such as Word, Excel, PowerPoint, Visio, X-mind, and being familiar with online training tools. Relevant online training experience is preferred.
6. Self-motivated, strong learning ability and execution force.
7. Experience in creating and implementing blended learning solutions, including both online and in-person training components.
8. Proficiency with E-Learning Tools (e.g., Storyline or Rise) and Canva to create engaging and interactive training materials.
9. Strong instructional design skills, with the ability to apply adult learning principles to develop effective training content. Experience in analysing training needs and designing curriculum that aligns with organisational goals is a plus
JOB DETAILS
1. Provide training and coaching for new hires, including business knowledge and procedure, call/email/chat handling process, platform features, soft skills training and organization culture.
2. Provide refresh and upskill training for tenure advisor, including business and procedure update, soft skills and communication skills training.
3. Manage and track training quality and effectiveness.
4. Follow training related SOPs, hand in training and coaching documentations in time to manage and report training progress.
5. Training courses development such as new product/new system, soft skills training materials Communicate/discover training needs, develop the training schedule.
6. Class management and keep close cooperation with service teams to continuously output qualified employees in line with the job requirements for the team.
7. Conduct training satisfaction surveys, get feedback from the trainees and analyze improvements and opportunities.
8. Ability to work as part of a team or individually, with initiative.
9. Complete other tasks and other training projects assigned by training supervisor.
WORK EXPERIENCE ...
1. Full-Time Bachelor’s Degree or above
2. Proficiency in both verbal and written English (or Cantonese/Japanese/Korean/any other IBU service language as required)
3. Working experience in training or related functions
4. Proficiency in presentation skill and good communication skill.
5. Office software, such as Word, Excel, PowerPoint, Visio, X-mind, and being familiar with online training tools. Relevant online training experience is preferred.
6. Self-motivated, strong learning ability and execution force.
7. Experience in creating and implementing blended learning solutions, including both online and in-person training components.
8. Proficiency with E-Learning Tools (e.g., Storyline or Rise) and Canva to create engaging and interactive training materials.
9. Strong instructional design skills, with the ability to apply adult learning principles to develop effective training content. Experience in analysing training needs and designing curriculum that aligns with organisational goals is a plus
显示更多2. Proficiency in both verbal and written English (or Cantonese/Japanese/Korean/any other IBU service language as required)
3. Working experience in training or related functions
4. Proficiency in presentation skill and good communication skill.
5. Office software, such as Word, Excel, PowerPoint, Visio, X-mind, and being familiar with online training tools. Relevant online training experience is preferred.
6. Self-motivated, strong learning ability and execution force.
7. Experience in creating and implementing blended learning solutions, including both online and in-person training components.
8. Proficiency with E-Learning Tools (e.g., Storyline or Rise) and Canva to create engaging and interactive training materials.
9. Strong instructional design skills, with the ability to apply adult learning principles to develop effective training content. Experience in analysing training needs and designing curriculum that aligns with organisational goals is a plus
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