about the company.
This is one of the world's well-known foreign multinational companies, has born and blended for a long history. They are known for its high-quality product and warm hospitality. It has grown into one of the largest chains in the world. They prides itself on its commitment to ethically sourcing their product ingredients and providing da welcoming environment for customers to enjoy their beverages. Currently, they are looking for a retail operation director to look after their chains and franchaises.
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about the team.
You will directly report to the APAC CEO, and lead a full function team of 1000+ people. And mainly 3 business lines, coffee chains, ready to drink products, and emerging products.
about the job.
1. **Strategic Leadership:**
- Develop and execute a comprehensive business strategy that aligns with the APAC region's objectives.
- Oversee the expansion of China's presence in the retail coffee chain sector, ensuring brand consistency and customer satisfaction.
- Lead the development and launch of new RTD beverage products, targeting key consumer segments and distribution channels.
- Manage the at-home product line, including coffee beans, ground coffee, and capsules, to increase market share and consumer loyalty.
- Drive innovation in coffee machine products, ensuring that China remains at the forefront of technology and design.
2. **Business Development:**
- Identify new business opportunities and partnerships that align with the company's growth strategy.
- Negotiate and secure strategic partnerships with key distributors and retailers.
- Oversee the launch of new store locations, ensuring they meet brand standards and contribute to the company's growth.
3. **Financial Management:**
- Manage the budget and financial planning for all business lines.
- Monitor financial performance and make data-driven decisions to optimize profitability.
- Ensure compliance with financial regulations and reporting requirements.
4. **Operational Excellence:**
- Streamline operations to improve efficiency and reduce costs.
- Ensure the highest standards of quality across all products and services.
- Maintain a strong focus on health and safety regulations in all company operations.
5. **Marketing and Branding:**
- Develop and implement marketing strategies to increase brand awareness and customer engagement.
- Oversee the management of the company's digital presence, including social media and e-commerce platforms.
- Collaborate with the product development team to ensure that marketing efforts are aligned with new product launches.
6. **Human Resources:**
- Build and maintain a high-productive team, focusing on talent acquisition, development, and retention.
- Foster a company culture that promotes innovation, teamwork, and customer service excellence.
- Ensure adherence to labor laws and regulations.
7. **Stakeholder Relations:**
- Manage relationships with key stakeholders, including investors, suppliers, and government agencies.
- Represent China at industry events and in the media.
8. **Reporting and Communication:**
- Regularly report to the APAC CEO on the performance of the business and any strategic initiatives.
- Communicate effectively with all levels of the organization to ensure alignment and engagement.
skills and experience required.
- Bachelor's degree in Business Administration, Management, or a related field; an MBA or equivalent advanced degree is preferred.
- A minimum of 10 years of progressive leadership experience in the food and beverage industry, with a focus on retail and consumer products.
- Proven track record of driving growth and profitability in a competitive market.
- Strong financial acumen and experience in strategic planning and execution.
- Excellent leadership and people management skills.
- A deep understanding of the Chinese market and consumer behavior.
- Fluency in both English and Mandarin.
- Experience working with global teams and adapting to different cultural contexts.
