da supervisor en sha htl.

职位描述

• Tabulate service operation report, objectively & truthfully present operation results.
• Revise Customer Support Center desired objectives, establish corresponding data indices and models to monitor thereof.
• Maintain and analysis key data indices provide suggestions and proposals on Customer Support Center operation and project development.
• Make continuous efforts on operations of the department, find problems, or provide prediction and early warning based on deep statistical analyses.
• Provide support on design and creation of reports of various types;
• Propose better solutions on each team’s effective analysis and reports.
• Give leads on automation project in order to lessen workload of reports and data consolidation.
• Develop new tools when necessary.

技能和经验要求

任职资格

• Full-Time Bachelor degree or above
• Good written and spoken English, fluent communication in English, overseas life background is prior
• Must be curious, proactive, practical and solution-oriented with “Get it done!” attitude
• Must be data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels
• Able and willing to share your opinion and propose ideas to improve operations based on data and have an impact on the customer experience
• Attentive to detail and committed to data integrity
• Experience with dashboard / visualization software
• Experience on major capital projects for either an owner or contractor ideally in a project management or project control role
• Modeling capability using Excel; experience managing large datasets with databases
• Experience in service delivery, project management and change management
• Ability to operate well within an international team environment