senior procedure manager all en shacc.

• Establish and lead the team to ensure the constant increase of productivity and quality in the service/support related area. Optimize the standard and tools for process, continuously develop and localize it in global terms,including existing and new items/features, basing on data analysis and process implementation monitoring;
• Develop and align cross-functional or regional requirements. Supervise the feedback from the stakeholders to help response related questions and improve common process problems;
• Provide suggestions to improve key indicators from the perspective of processes and internal controls. Foster a great culture that innovates, work together as a team, partner with other teams and roles and celebrates unified success
• Proven experience in strategic planning, goal setting, and performance management at the business unit or organizational level. Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels. Demonstrated leadership abilities and the capacity to drive change and influence others. Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively. Proficiency to achieve OKR referring to the organization needs. Results driven abilities across daily work with high efficiency. 

skills and experience required.

• 10+ years working experience in  service industry, with the experience of process management；
• 5+ years of team management experience in MNC;
• Visionary and customer-oriented, translating trends and strategies into concepts that can be implemented and are feasible from a business, technology and financial perspective;
• Strong management and communication skills incl. the ability to consider and articulate different approaches.
• Have a strong logical thinking ability, and the ability to summarize, problems solving, data analysis, etc;
• Proficiency in both verbal and written English, English can be used as working language;
• Bachelor degree or above
• PMP certification or lean 6 sigma certification is preferred