about the company.
Internet
about the team.
Operation
about the job.
1.Handle the conjunction of service procedure before the new products launch;
2.Conduct front-line service team service process & procedure, service rules formulation and release;
...
3.Optimize or iterate over existing service processes and rules through data analysis and process implementation monitoring;
4.Collect feedback from the service team to help response related questions and improve common process problems;
5.Cross-function communication and promotion（locally and globally), completion of process design/debug and release, forming a closed loop mechanism.
skills and experience required.
1.Full-Time Bachelor degree or above
2.Over 5 years of process management, project management or experience in the similar role;
3.Experience of leading improvement projects or taking the role of a decision marker in projects;
4.Proficiency in office software, including but not limited to Microsoft Office, Visio, Xmind, Tableau, etc;
5.Proficient in English both verbally and literally, English can be used as the daily working language
6.Proficient in various Office software, including but not limited to Office, Visio, etc;
7.Excellent adaptability, good ability to work under pressure, good teamwork and communication skills;
8.Have a strong logical thinking ability, and the ability to summarize, problems quickly solving, data analysis, etc;
9.Have great ownership and a fast learner;
10.Service industry process management experience is preferred;
