about the company.
Internet

about the team.
WFM

about the job.

To ensure capacity alignment is based on expected volume, identify and take necessary actions for short- and long-term deficits to meet service levels.
Volume forecast for the next 3, 6, 12 months and Staffing & scheduling based on the forecasted volume
Real-time monitoring of staffing status and provide feedback to operation team if required.
To analyze global site performances and determine optimal production and off production activities, shrinkage
To lead, develop and maintain reporting initiatives across supported regions for continuous delivery improvements.
To partner closely with leadership to discuss and drive planned strategies for controlled execution.
To provide program health insights to senior leaderships at weekly and monthly level.
To engage in projects and initiatives impacting headcount and cost variables.
To lead by example and provide necessary support to scale up fellow team members across geographies.

skills and experience required.

Full-Time Bachelor degree or above
Have a minimum of 8 years of relevant work experience, have Experience in managing end to end projects or programs.
Strong incoming volume forecasting and working knowledge of cycles preferred
Advanced MS Excel skills required. MS Access or other database and forecasting skills preferred
Must possess excellent communication skills, attention to detail, and ability to multi-task projects
Excellent English communication skill in both speaking and writing

senior wfm manager.

职位概述